Written Communications and Mail Processing

COURSE INFORMATION:

Admission Requirements
  • Grade 12 or OSSD Equivalent
  • Mature Student
  • Textbook: Administrative and Clinical Procedures for the Canadian Health Professional Plus Choice Learning — Access Card, Primary textbook – and Ancillaries – Instructor Handouts, Kinn’s The Medical Assistant – Book, Study Guide, Checklist, and SimChart for the Medical Office Package with ICD-10 Supplement, 12th Edition © 2014 Elservier Inc. By Deborah B. Proctor, EdD, RN, CMA and Alexandra Patricia Adams, Practice Medical Office – Soft Skills Simulation McGraw Hill Education Published in 2016

Course Fees: $485.00
Other Compulsory Fees: Inclusive
Course Hours: 45 Hours
Course Intake: Every Monday
Department: PT – Continuing Education
Registration: Nativetc.com


COURSE OVERVIEW

In this course students will be presented with the necessary skills to compose, proofread, edit, and properly mail medical office correspondence. Students will also have the opportunity to be proficient in prioritizing all incoming and outgoing mail and office correspondence, including faxing documents.

TRAINING LOCATIONS

North Bay Campus or Online – www.nativetc.com

Part 1: Outline Writing Skills and Composing Tips

Part 2: Explain the Essence of Grammar Review

Part 3: Describe the Types of Sentences

Part 4: Outline the Elements within Sentence Structure – 3 Basic Patterns

Part 5: Describe Sentence Errors

Part 6: Outline the Guidelines for Basic Knowledge of Composition Tools

Part 7: Discuss Letter Styles

Part 8: Outline the Types of Punctuation for Letter Styles

Part 9: Discuss Spacing and Margins

Part 10: Outline Mailing Policies and Services in the Medical Office

Skill Competencies: Use effective written and oral communication and interpersonal skills within the scope of the medical office administration role

Knowledge Competencies: Identify effective written and oral communication and interpersonal skills within the scope of the medical office administration role