Patient Scheduling and Processing


Admission Requirements
  • Grade 12 or OSSD Equivalent
  • Mature Student
  • Textbook: Administrative and Clinical Procedures for the Canadian Health Professional Plus Choice Learning — Access Card Package, 4/E, Valerie Thompson ©2018 • Pearson Education Canada, Primary textbook – and Ancillaries – Instructor Handouts, Kinn’s The Medical Assistant – Book, Study Guide, Checklist, and SimChart for the Medical Office Package with ICD-10 Supplement, 12th Edition © 2014 Elservier Inc. By Deborah B. Proctor, EdD, RN, CMA and Alexandra Patricia Adams, BBA, RMA, CMA (AAMA), MA, Practice Medical Office – Soft Skills Simulation McGraw Hill Education Published in 2016, Simulation Quick Claims Medical Software Home Version – Canadian (most purchase license)

Course Fees: $485.00
Other Compulsory Fees: Inclusive
Course Hours: 60 Hours
Course Intake: Every Monday
Department: PT – Continuing Education


In this subject students will examine one of the main tasks an administrative health professional performs routinely; appointment scheduling, both manual and electronic. The importance of keeping the appointment book confidential is paramount. Several appointment booking styles are identified along with the advantages and disadvantages of each style. Students are provided with suggested appointment time guidelines based on the patient reason for a visit and process encounters via simulation activities.


North Bay Campus or Online –

Part 1: Describe and Practice Appointment Scheduling Methods

Part 2: Outline Special Considerations and Practice Scheduling Appointments

Part 3: Discuss the Essential Elements within Patient Reception and Processing

Part 4: Describe the Reception Area Duties

Part 5: Discuss how to Handle Challenging Situations

Part 6: Explain Patient Check-out

Skill Competencies: Schedule and monitor patient and visitor appointments in paper and/or electronic formats

Knowledge Competencies: Describe how to schedule and monitor patient and visitor appointments in paper and/or electronic formats