COURSE INFORMATION
Admission Requirements
- Grade 12 or OSSD Equivalent
- Mature Student
- Textbook: Customer Service Skills for Success 6th Edition; Balderson, Lucas
Other Compulsory Fees: Inclusive
Course Hours: 45 Hours
Course Intake: Every Monday
Department: PT – Continuing Education
Registration: Nativetc.com
COURSE OVERVIEW
In this subject, students will explore: the customer service profession, contributing to the service culture, verbal and nonverbal communication skills, listening to the customer, customer service and behaviour, service breakdowns and service recovery, customer service in a diverse world, customer service via technology and encouraging customer loyalty.
TRAINING LOCATIONS
North Bay Campus or Online – www.nativetc.com
Part 1: The Profession
Part 2: Skills for Success
Part 3: Building and Maintaining Relationships
Skill Competencies: Apply the principles of operations and supply chain management in Canada and it’s applications to service and manufacturing operations.
Knowledge Competencies: Discuss the key concepts and dynamics of the customer service and the skills and strategies which lead to successful implementation of customer service.