Customer Service

COURSE INFORMATION

Admission Requirements

  • Grade 12 or OSSD Equivalent
  • Mature Student
  • Textbook: Customer Service Skills for Success 6th Edition; Balderson, Lucas


Course Fees: $975.00
Other Compulsory Fees: Inclusive
Course Hours: 45 Hours
Course Intake: Every Monday
Department: PT – Continuing Education
Registration: Nativetc.com


COURSE OVERVIEW


In this subject, students will explore: the customer service profession, contributing to the service culture, verbal and nonverbal communication skills, listening to the customer, customer service and behaviour, service breakdowns and service recovery, customer service in a diverse world, customer service via technology and encouraging customer loyalty.

TRAINING LOCATIONS


North Bay Campus or Online – www.nativetc.com


Part 1: The Profession
Part 2: Skills for Success
Part 3: Building and Maintaining Relationships

Skill Competencies: Apply the principles of operations and supply chain management in Canada and it’s applications to service and manufacturing operations.

Knowledge Competencies: Discuss the key concepts and dynamics of the customer service and the skills and strategies which lead to successful implementation of customer service.