Admission Requirements

College Eligibility

• Ontario Secondary School Diploma (OSSD) or equivalent; OR
• Academic and Career Entrance (ACE) Certificate; OR
• General Educational Development (GED); OR
• Mature Student status (19 years of age or older and without a high school diploma at the start of the program).

Call the Admissions Office at 1 (800) 267-2577 for more details. Academic prerequisites for this program may be obtained free of charge through Academic Upgrading.

Application Process
Program intake – Apply to this program by visiting our Registration page. If you are entering into this program as a mature student please attach your resume when submitting your registration information online.

Courses

Semester 1
Human Relations
Web Based Tools and Security
Incoming and Outgoing Mail
Reference Sources
Organization Structure and Ergonomics
Office Technology

Semester 2
Project Management
Information Management
Front-Line Reception
Travel Arrangements
Meetings and Conferences
Business Communication

Semester 3
Office Commerce and Record Keeping
Employment Strategies
Professional Development
Business Writing
Integrative Negotiations
Conflict and Dispute Resolution

Every attempt is made to ensure the accuracy of information provided on our website. Native Education & Training College reserves the right to modify any course, program, curriculum, fee, timetable, or campus location at any time.

Course Descriptions

Semester 1
Basic Study Skills
This course will enable students to assess their current study skills and plan for improvement. Students will practice time-management techniques for successful studying. Students will learn to develop powerful reading skills and practice memory techniques to enhance ability to learn and improve test performance. This course will also help students to develop specific study skills for mathematics and related subjects and implement an action plan to improve them.

Office Applications
Students will learn the skills needed to take full advantage of Microsoft Office applications and features. Students will learn how to manage data in spreadsheets, compose error-free documents, organize email, build engaging presentations, and much more with Microsoft Office.

Human Relations
Students will develop communication skills needed in a culturally diverse workforce. This course will explain the communication process and its elements and describe types of listening and ways to improve listening skills. Students will examine factors related to effective verbal communication and learn use effective verbal and nonverbal communication skills.

Handling Incoming and Outgoing Mail
This course defines the numerous responsibilities of the administrative assistant when processing both incoming and outgoing mail. Procedures for sorting, opening, reading and annotating, organizing, presenting and routing incoming mail are discussed. Reprographics and guidelines for selecting equipment that is appropriate to the needs of an organization are examined. Copyright, some of the ethical and legal issues surrounding the creation of copies are also outlined.

Organization Structure and Ergonomics
In this students will learn the definition of organizational structure and how the structure of an organization can influence the attitudes and behaviors of organizational members. Students will learn the basic principles of ergonomics, how to design an ergonomic workstation, outlines ergonomic practices for common postures and movements, and how to identify ergonomic hazards and minimize their effects.

Office Technology
This course defines telecommunications and provides an overview of technology—computer hardware and software, telecommunications networks, troubleshooting, security, and ethics. The software section of this course will help students understand the difference between operating systems software and applications software, help students troubleshoot software problems, help students learn how to avoid computer viruses and help students determine how to make ethical choices related to the use of materials covered by the Canadian Copyright Act.

Semester 2
Project Management
This course provides students with baseline knowledge of the tools and techniques required to manage projects. This course gives students a comprehensive foundation in project management and organizational management that applies to not-for-profit, for-profit and government organizations of all sizes.

Information Management
This course identifies the characteristics of effective written communications and provides some suggestions for productivity tools that can be used when preparing business documents. Students learn how to compose effective letters, memoranda, e-mails and business reports, and, how to use appropriate e-mail and instant message communication techniques.

Travel Arrangements
This course examines different classifications of air and rail travel, electronic ticketing options, the value of belonging to an airline club, and the rigours of airport security. Planning for international business travel and appropriate travel documents and international currency are discussed. The Internet is a valuable tool for making travel arrangements; technology has brought this task to the desk of the administrative professional. Students learn how to use the Internet to make travel arrangements; how to prepare itineraries; what duties to perform when the executive is travelling; and, the follow-up activities that need to take place when the executive returns.

Meetings and Conferences
Types of meetings, meeting formats (face-to-face and remote), what constitutes a necessary or unnecessary meeting; and, international meetings and conferences are discussed in this course. This course is organized so that the roles and responsibilities of each—the executive, the meeting leader, the participants and the administrative professional—before, during and after the meeting are presented.

Business Communication
Effective communication is the ability to process and exchange ideas and feelings so that both the person originating and the person receiving the communication clearly understand the message. Building and maintaining effective communication is never easy; it requires ongoing practice and a commitment to improvement. In this course students will learn communication skills that are critical to success as an administrative professional. The communication process, barriers to effective communication, listening and verbal and nonverbal communication skills are discussed in detail in this course.

Semester 3
Office Commerce and Record Keeping
Students will be introduced to records management and learn how it is used within an organization. This course will examines equipment, supplies, and media for filing electronic and physical records. Students will discuss types of records storage systems and examine rules for indexing records. This course will provide students with an understanding of basic business financial services, procedures, and software support. Students will learn to utilize and maintain various financial forms and documents and reconcile a bank statement.

Employment Strategies
This course introduces students to a variety of job information sources—employment agencies, professional organizations, networking opportunities, direct contact, newspaper advertisements and online job boards. The task of researching an organization before applying for a job and the process of applying for a job is detailed. Examples of different types of résumés and cover and follow-up letters are provided throughout this course.

Professional Development
Though they may not seek to lead or manage, in the course of their assigned duties an administrative professional may find him or herself assuming such responsibilities. They may be asked to assume a temporary or permanent management position in the company, to lead a team or teams within the workplace or to supervise one or two full- or part-time employees. Therefore, it is important they understand some of the practical concepts of leadership and management. In this course students will define and contrast leadership and management, identify the traits of effective leaders, and discuss essential management responsibilities.

Business Writing
Students will learn professional communication skills and further their knowledge of grammar, sentence structure, and composition skills. Students will analyze program-related problems and text and plan appropriate responses. These responses include summarizing or rewording information and ideas, editing existing text, and composing responses.

Conflict and Dispute Resolution
This course describes how conflict can be rooted in real or perceptual differences and can be functional or dysfunctional. We present strategies and tactics – both formal and informal – through which conflicts can be resolved. Students will understand how functional conflict is associated with differences over substantive issues related to desired outcomes or processes, or inherent in the roles of the individuals. Effective apologies, stressing the importance of expressing regret, accepting responsibility, and offering a remedy are also discussed.

Integrative Negotiations
Thi course identifies the key characteristics and four components of the integrative negotiation process. Students will learn to separate the people from the problem, recognize the importance of identifying the interests of all parties and helping them to meet their needs, generate alternatives to create value, and evaluate them against common criteria. Students will analyze the types of interests and describe how to identify them, and outline some of the obstacles negotiators might face as they try to create mutual
value.

Fees & Expenses

Fees Apply for this Academic Year.

• Registration: $100.00
• Textbooks: $1025.00
• Shipping: $61.00
• Tuition: $4,414.00

Total Tuition & Fees: $5,600.00