Telephone Techniques

COURSE INFORMATION:

Admission Requirements
  • Grade 12 or OSSD Equivalent
  • Mature Student
  • Textbook:Administrative and Clinical Procedures for the Canadian Health Professional Plus Choice Learning — Access Card Package, 4/E

Course Fees: $485.00
Other Compulsory Fees: Inclusive
Course Hours: 45 Hours
Course Intake: Every Monday
Department: PT – Continuing Education
Registration: Nativetc.com


COURSE OVERVIEW

In this course, students will have the opportunity to master the use of the telephone as a major means of communication. Students will also have the opportunity to learn the importance of their willingness to help callers as well as the need to be aware of their voice tone and attitude, because these form patients’ first impressions of the physician’s office.

TRAINING LOCATIONS

North Bay Campus or Online – www.nativetc.com

Part 1: Outline the Sources of Telephone Calls

Part 2: State the Essential Elements within a Pleasing Telephone Voice

Part 3: Outline the Essentials of Maintaining Confidentiality

Part 4: Answering the Phone Property

Part 5: Discuss the Screening Incoming Calls

Part 6: List the types of telephone Inquires about Billings and Fees

Part 7: Outline the Various Reports Received in a Medical Office

Part 8: Outline the Requirements for Attending to Specialty Calls, Telephone Services and Equipment

Skill Competencies: Use appropriate telephone etiquette when screening patient calls and addressing medical office business

Knowledge Competencies: Discuss appropriate telephone etiquette when screening patient calls and addressing medical office business