PSW105 – Interpersonal Communications

COURSE INFORMATION:

Admission Requirements
  • Grade 12 or OSSD Equivalent
  • Mature Student
  • Textbook: Mosby’s Canadian Textbook for The Support Worker. Fourth Edition ©2018 Elservier Inc. By Sorrentino, Remmert and Wilk

Course Fees: $485.00
Other Compulsory Fees: Inclusive
Course Hours: 35 Hours
Course Intake: Every Monday
Department: PT – Continuing Education
Registration: Nativetc.com


COURSE OVERVIEW

Establish and maintain helping relationships* with clients and their families reflecting open communication, professional* boundaries, employer’s policies and adhering to confidentiality and privacy legislation.

TRAINING LOCATIONS

North Bay Campus or Online – www.nativetc.com

Part 1: Define the meaning of a professional helping relationship.

Part 2: Employ professional boundaries to maintain PSW supportive role.

Part 3: Follow legislation related to privacy and confidentially.

Part 4: Adapt verbal and non-verbal communication related to cultural implications.

Part 5: Adapt verbal and non-verbal communication to support clients needs and abilities.

Part 6: Follow plan of care related to communication aids and techniques.

Part 7: Maintain professionalism when communicating.

Part 8: Follow communication and conflict management guidelines as appropriate.

Knowledge Competencies
Discuss the concept of helping relationships* with clients and their families reflecting open communication, professional* boundaries, employer’s policies and adhering to confidentiality and privacy legislation.

Skill Competencies
Establish and maintain helping relationships* with clients and their families reflecting open communication, professional* boundaries, employer’s policies and adhering to confidentiality and privacy legislation.