Interpersonal Skills and Human Behaviour

COURSE INFORMATION:

Admission Requirements
  • Grade 12 or OSSD Equivalent
  • Mature Student
  • Textbook:Administrative and Clinical Procedures for the Canadian Health Professional Plus Choice Learning — Access Card Package, 4/E

Course Fees: $485.00
Other Compulsory Fees: Inclusive
Course Hours: 45 Hours
Course Intake: Every Monday
Department: PT – Continuing Education
Registration: Nativetc.com


COURSE OVERVIEW

In this subject, students will be presented with Maslow’s hierarchy of needs and how these needs impact their everyday lives as well as the lives of their patients. Students will also have the opportunity to develop and practice communication and listening skills and the skills necessary to handle conflict.

TRAINING LOCATIONS

North Bay Campus or Online – www.nativetc.com

Part 1: Describe the Various Types of Communications

Part 2: Barriers to Communication in the Workplace

Skill Competencies: Use effective written and oral communication and interpersonal skills within the scope of the medical office administration role

Knowledge Competencies: Identify effective written and oral communication and interpersonal skills within the scope of the medical office administration role