Personal Support Worker

  • Program TitlePersonal Support Worker
    Credential: Certificate
    Delivery: Online
    Program Length: 3 Semesters (One year)
    Program Availability: Full time or Part time
    Offered: This program is available starting every Monday.

    Program Description


    The Personal Support Worker (PSW) program prepares graduates to provide supportive care to individuals across the lifespan including clients experiencing cognitive impairment, physical disability and mental health challenges, by assisting them with their activities of daily living. Graduates may find entry-level employment in a variety of care settings including community, retirement homes, long-term care homes and hospitals.

    Learning Outcomes


    1. Work within the personal support worker role in community, retirement homes, long-term care homes and/or hospital care settings in accordance with all applicable legislation and employer’s job description, policies, procedures and guidelines.
    2. Act responsibly and be accountable for own actions while recognizing the boundaries of knowledge and skills within the personal support worker role that require collaboration with the clients, families, supervisors and/or other members of the interprofessional care/service team.
    3. Participate as a member of the interprofessional care/service team and maintain collaborative working relationships in the provision of supportive care in community, retirement homes, long-term care homes and/or hospital care settings.
    4. Provide client-centered and client-directed care that is based on ethical principles, sensitive to diverse client and family values, beliefs and needs, and which follows the direction of the plan of are/service plan.
    5. Establish and maintain helping relationships with clients and their families reflecting open communication, professional boundaries, employer’s policies and adhering to confidentiality and privacy legislation.
    6. Identify relevant client information using basic assessment and communication skills and report and document findings in accordance with the requirements of employer policies and procedures and all applicable legislation.
    7. Promote and maintain a safe and comfortable environment for clients, their families, self and others including the implementation of infection prevention and control measures and emergency first aid procedures that are in keeping with the plan of care/service plan, employer policies and procedures, and all applicable legislation.
    8. Assist clients across the lifespan with routine activities of daily living by applying basic knowledge of growth and development, common alterations in functioning, disease prevention, health promotion and maintenance, rehabilitation and restorative care.
    9. Assist clients with medication in keeping with the direction of the plan of care/service plan and under the direction and monitoring of a regulated health professional or most accountable person and in accordance with all applicable legislation and employer’s policies.
    10. Assist with household management tasks and instrumental activities of daily living in accordance with the plan of care/service plan and considering the preferences, comfort and safety of clients, families and significant others.
    11. Assist clients who are caring for dependent individuals considering client and family choices, professional boundaries and the direction of the plan of care/service plan.
    12. Identify and report situations of neglect, and potential, alleged or witnessed/actual incidents of abuse, and respond in accordance with all applicable legislation and employer’s policies and procedures.
    13. Assist in the provision of culturally relevant palliative and end-of life care to clients experiencing life threatening illness and to their families and significant others, from diagnosis through death and bereavement, and in accordance with clients’ choices and the plan of care/service plan.
    14. Use identified approaches and best practices to support positive and safe behaviour in clients experiencing cognitive impairment, mental health challenges and/or responsive behaviours.

    Your Career


    Personal support workers are unregulated health professionals who provide long- or short-term care. They act as companions, preventing loneliness and bringing positivity to the lives of others; as well as personal aides by assisting people with their day-to-day activities.

    New personal support workers and those who are employed in care centres, usually work under the supervision of nurses or other healthcare professionals. Policies, legislation, and the condition of clients or residents determine just how much personal support workers can do on their own.

    Personal support workers perform a wide range of duties, including: physical care (such as personal hygiene, dressing, and mobility); home management (such as laundry, shopping, and cleaning); taking care of children; and arranging social outings and recreational activities. In everything personal support workers do, they aim to preserve the dignity, independence, privacy, and desires of the people they care for.

  • Admission Requirements


    College Eligibility

    • Ontario Secondary School Diploma (OSSD) or equivalent; OR
    • Academic and Career Entrance (ACE) Certificate; OR
    • General Educational Development (GED); OR
    • Mature Student status (19 years of age or older and without a high school diploma at the start of the program).

    Other Requirements

    Students must be in good physical and mental condition and meet the same physical and immunization requirements as those for the staff employed by the agency/facility where the practicum is taking place

    Complete immunization record including immunization against Hepatitis B.

    Valid Standard First Aid and Cardiopulmonary Resuscitation (CPR)-C for Health Care Provider (HCP) certificates

    Police Record Check: Students in programs or occupations involving direct contact with vulnerable persons are required to undergo a police record check, vulnerable sector screen. The police record check may have to be renewed every three to six months thereafter.

  • Courses


    Semester 1
    The Role of the Support Worker
    The Canadian Health Care System
    Workplace Settings
    Health, Wellness, Illness, and Disability
    Interpersonal Communication
    Working With Others: Teamwork, Supervision, and Delegation
    Managing Stress, Time, and Problems
    Ethics
    Legislation: The Client’s Rights and Your Rights
    Caring About Culture and Diversity
    Working with Clients and Their Families
    Promoting Client Well-Being, Comfort, and Sleep
    Medical Terminology
    Client Care: Planning, Processes, Reporting, and Recording
    Measuring Height, Weight and Vital Signs
    Abuse Awareness

    Semester 2
    Body Structure and Function
    Growth and Development
    Caring for Mothers and Infants
    Caring for the Young
    Caring for Older Adults
    Safety
    Preventing Infection
    Skin Care and Prevention of Wounds
    Body Mechanics: Moving, Positioning, Transferring, and Lifting the Client
    Exercise and Activity
    Rehabilitation Care
    Nutrition and Fluids
    Enteral Nutrition and Intravenous Therapy
    Personal Hygiene
    Grooming and Dressing
    Urinary Elimination
    Bowel Elimination

    Semester 3
    Beds and Bed Making
    Mental Health Disorders
    Disorientation, Delirium, and Dementia
    Common Diseases and Conditions
    Developmental Disorders and Disabilities
    Speech and Language Disorders
    Hearing and Vision Disorders
    Oxygen Needs
    Home Management
    Assisting with Medications
    Heat and Cold Applications
    Working in Acute Care
    End-of-Life Care
    Starting Your Career
    Field Placement: Practicum in Nursing or Long Term Care Facility

  • Course Descriptions


    Semester 1
    The Role of the Support Worker
    The Canadian Health Care System
    Workplace Settings
    Health, Wellness, Illness, and Disability
    Interpersonal Communication
    Working With Others: Teamwork, Supervision, and Delegation
    Managing Stress, Time, and Problems
    Ethics
    Legislation: The Client’s Rights and Your Rights
    Caring About Culture and Diversity
    Working with Clients and Their Families
    Promoting Client Well-Being, Comfort, and Sleep
    Medical Terminology
    Client Care: Planning, Processes, Reporting, and Recording
    Measuring Height, Weight and Vital Signs
    Abuse Awareness

    Semester 2
    Body Structure and Function
    Growth and Development
    Caring for Mothers and Infants
    Caring for the Young
    Caring for Older Adults
    Safety
    Preventing Infection
    Skin Care and Prevention of Wounds
    Body Mechanics: Moving, Positioning, Transferring, and Lifting the Client
    Exercise and Activity
    Rehabilitation Care
    Nutrition and Fluids
    Enteral Nutrition and Intravenous Therapy
    Personal Hygiene
    Grooming and Dressing
    Urinary Elimination
    Bowel Elimination

    Semester 3
    Beds and Bed Making
    Mental Health Disorders
    Disorientation, Delirium, and Dementia
    Common Diseases and Conditions
    Developmental Disorders and Disabilities
    Speech and Language Disorders
    Hearing and Vision Disorders
    Oxygen Needs
    Home Management
    Assisting with Medications
    Heat and Cold Applications
    Working in Acute Care
    End-of-Life Care
    Starting Your Career

    Field Placement: Practicum in Nursing or Long Term Care Facility
    Designed to provide an opportunity to apply classroom theory and practical exercises to a supportive supervised work environment. On the job shadowing will prepare the students for the workforce and will enhance in the development of qualitative professional competency. Field placement practicum / clinical is completed in a host community setting. Supervised practicum takes place in an institutional setting.

  • Fees & Expenses


    Tuition fees listed are in effect for the 2018-2019 academic year.

    • Application Fee: $100.00
    • Textbooks: $975.00
    • Postal Fee: $49.00
    • Tuition Fee: $3,825.00

    Total Tuition & Fees: $4949.00