Medical Administrative Assistant

  • Program Title: Medical Administrative Assistant
    Credential: Diploma
    Delivery: Online
    Program Length: 3 Semesters (One year)
    Program Availability: Full time or Part time
    Offered: This program is available starting every Monday.

    Description


    The Medical Administrative Assistant program prepares graduates to work in fast-paced and challenging health services settings.

    This 52-week Diploma Program helps students learn the real-world administrative skills essential to working in the health care office. Courses include: professional behavior and interpersonal skills, billing and coding, electronic health records and management of finances.

    Students have a total of fifty-two (52) weeks to complete their program requirements, starting from the date of their first course.

    Learning Outcomes


    1. Conduct oneself professionally and adhere to relevant legislation, standards and codes of ethics.
    2. Manage the scheduling, coordination and organization of administrative tasks and workflow within specific deadlines and according to set priorities.
    3. Coordinate the collection, analysis, distribution and response to communications in the workplace to facilitate the flow of information.
    4. Operate and provide support to others related to the use of office equipment and technologies.
    5. Evaluate, establish and administer health records management systems to ensure confidential, secure, accessible and organized electronic and paper records.
    6. Produce financial and client billing records for health services by compiling relevant information and using accounting software.
    7. Produce health documents and reports using available technologies and applying industry standards.
    8. Use interpersonal and client service skills to respond to the diverse needs of clients, their family members and the health care team.
    9. Identify and use non-invasive clinical tasks to support effective and efficient health service operations.

    Your Career


    Graduates of the Medical Administrative Assistant program manage office scheduling and organization to meet the demands and priorities in a variety of health services environments. Graduates establish and administer health records management systems ensuring security and confidentiality of electronic and paper records. Graduates apply advanced office technology and keyboarding skills in the creation and production of health correspondence, documents, reports and financial and client billing records.

  • Admission Requirements


    College Eligibility

    • Ontario Secondary School Diploma (OSSD) or equivalent; OR
    • Academic and Career Entrance (ACE) Certificate; OR
    • General Educational Development (GED); OR
    • Mature Student status (19 years of age or older and without a high school diploma at the start of the program).

    Call the Admissions Office at 1 (800) 267-2577 for more details. Academic prerequisites for this program may be obtained free of charge through Academic Upgrading.

    Application Process
    Program intake – Apply to this program by visiting our Registration page. If you are entering into this program as a mature student please attach your resume when submitting your registration information online.

  • Courses


    2015/2016 Academic Year

    Semester 1
    Study Skills Strategies
    Spreadsheet Essentials
    CPR, First Aid, and Ontario Health & Safety Awareness Training
    Introduction to Medical Office Administration
    Health and the Individual
    Culture and Health

    Semester 2
    The Canadian Health Care System
    Health Care Basics
    Standards and Safety in Health Care
    Diagnostic Testing
    Pharmacology
    Office Procedures
    Communicating for Health

    Semester 3
    Scheduling Appointments
    Health Care Plans and Insurance
    Preparing for the Billing Process
    Medical Billing
    Health Information Management
    Hospital Documents and Procedures
    Medical Order Entry

    Every attempt is made to ensure the accuracy of information provided on our website. The College reserves the right to modify any course, program, curriculum, fee, timetable, or campus location at any time.

    Register for this course.

  • Course Descriptions


    Semester 1
    Study Skills Strategies
    This course will enable students to assess their current study skills and plan for improvement. Students will practice time-management techniques for successful studying. Students will learn to develop powerful reading skills and practice memory techniques to enhance ability to learn and improve test performance. This course will also help students to develop specific study skills for mathematics and related subjects and implement an action plan to improve them.

    Spreadsheet Essentials
    Students use specialized software to create professional spreadsheets of varying complexity by entering and editing data, building formulas, and enhancing formatting and functionality. Students become proficient in using a spreadsheet application to format, organize, analyze, and present information. Students reinforce their skills in identifying tasks and problems that require mathematics, and apply mathematical techniques to accurately solve routine business problems involving ratios, proportions, commissions, discounts and interest rates.

    CPR, First Aid, and Ontario Health and Ontario Health and Safety Awareness Training
    Ontario Health and Safety Awareness Training
    Under the new Occupational Health and Safety Awareness and Training regulations of the Ontario Occupational Health and Safety Act (OHSA), which comes into force on July 1, 2014, all employers in Ontario must ensure that their employees complete a basic health and safety awareness training program. This course meets this requirement. This course explains your rights and responsibilities as a Supervisor or Worker on the job in Ontario, and what the province’s Occupational Health and Safety Act (OHSA) requires from workers, supervisors and employers.

    CPR and First Aid
    This online CPR (adult, child, and infant) and First aid certification is for the healthcare provider. If you are currently certified with Red Cross, AHA, National Safety Council, ASHI or Medic First Aid, you are welcome to utilize the course and receive a new, two-year FirstAid Advanced certificate.

    Introduction to Medical Office Administration
    Students will learn the administrative and clinical responsibilities of the medical administrative assistant in the medical & dental office setting. Students will also explore the respective rights and obligations of employer and employee involved in a cooperative work placement and discuss the importance of continuing professional development. Students will identify the core competencies required by a medical administrative assistant and discuss the importance of professional appearance and attitudes in the health office. This course will introduce students to four ethical principles related to the health care environment and describe five steps to ethical decision making.

    Health and the Individual
    This course explores the concepts of health beliefs, wellness, and illness. Students will look at components affecting our behaviours and responses to physical, emotional, social, intellectual, and spiritual wellness.

    Culture and Health
    This course introduces the components of cultural diversity in relation to a multicultural society. Cultural attitudes and behaviours are identified with emphasis placed on access to health care utilized by various cultures.Studet Developing an understanding of cultural diversity fosters a trusting, positive, client relationship. The student is encouraged to respect differences in beliefs and practices and the ways this may affect critical issues such as confidentiality. Language difficulties are identified as possible cross-cultural barriers when accessing health care, with emphasis placed on strategies the health office professional can use to communicate effectively.

    Semester 2
    The Canadian Health Care System
    This course provides an introduction to the Canadian health care system. A historical perspective is presented to facilitate understanding of the development of health care in Canada. The value of quality care is emphasized throughout the course; challenges currently facing the health care system are also identified. The principles of the Canada Health Act are presented along with the financial responsibilities of both the federal and provincial governments. Variations of primary care settings are explored within the context of the health care delivery system.

    Standards and Safety in Health Care
    This course explores the concepts of quality assurance, health and safety legislation, infection control, and immunity. Students will become familiar with potential disease-producing risks posed in health care settings, with emphasis placed on disease prevention. Rights and responsibilities of both employer and employee in relation to safety issues are outlined. The student is encouraged to understand and practise aseptic measures to prevent cross contamination to protect clients and themselves.

    Diagnostic Testing
    This course describes the role of diagnostic tests in client care. The various departments involved in the processing of diagnostic tests are outlined. Students are encouraged to understand their responsibility with respect to diagnostic test and procedures. Completion of diagnostic requisitions is demonstrated. Systematic processing of tests results received in the office and hospital setting is emphasized.

    Pharmacology
    This course will provide the student with general knowledge of pharmacology and pharmacokinetics. Understanding how to handle new prescriptions, repeats, and refills is an essential component of the administrative health professional’s role. Drug sources, their classifications, name types and categories are identified. Important components of federal legislation Controlled Drugs and Substances Act governing the dispensing of medications are outlined. Medication routes are listed and described. A procedure for properly storing, handling and disposing of drugs safely is discussed.

    Office Procedures
    This course examines one of the main tasks an administrative health professional performs routinely; appointment scheduling, both manual and electronic. The importance of keeping the appointment book confidential is paramount. Several appointment booking styles are identified along with the advantages and disadvantages of each style. Students are provided with suggested appointment time guidelines based on the patient reason for a visit. How to manage booking specialist appointments and diagnostic tests is outlined. The importance of providing detailed information to specialist as well as to the patient is emphasized.

    Communicating for Health
    This course focuses on essential communication tools necessary in health-care settings; effective and appropriate use of such tools as e-mail and fax is examined. The central role of the telephone in building a positive client relationship is stressed. Complete and thorough message handling is covered. Students are provided with strategies that will enable them to manage difficult client situations. The importance of accurate document preparation is strongly encouraged along with proper formatting procedures. A practical review of teamwork principles, mutual respect, and sharing of information with allied health professionals in a health-care setting is observed in this course.

    Health Care Plans and Coverage
    This course provides an introduction into provincial/territorial health care plans. Common insured and uninsured health services are discussed. Eligibility, format, and purpose of health cards in Canada are outlined. Students are exposed to the process of applying for health service coverage. The concept of reciprocal medical billing is introduced to the student. Private insurance providers and health care service benefits are identified.

    Semester 3
    Scheduling Appointments
    This course examines one of the main tasks an administrative health professional performs routinely; appointment scheduling, both manual and electronic. The importance of keeping the appointment book confidential is paramount. Several appointment booking styles are identified along with the advantages and disadvantages of each style. Students are provided with suggested appointment time guidelines based on the patient reason for a visit. How to manage booking specialist appointments and diagnostic tests is outlined. The importance of providing detailed information to specialist as well as to the patient is emphasized.

    Health Care Plans and Insurance
    This course provides an introduction into provincial/territorial health care plans. Common insured and uninsured health services are discussed. Eligibility, format, and purpose of health cards in Canada are outlined. Students are exposed to the process of applying for health service coverage. The concept of reciprocal medical billing is introduced to the student. Private insurance providers and health care service benefits are identified.

    Preparing for the Billing Process
    This course provides an introduction into the way provincial and territorial ministries process health claims. The student will be able understand the key importance of health card validation in the claims submission process. The structure of Ontario service, therapeutic, premium, and diagnostic codes is explained. Billing examples are provided to reinforce learning. The course also provides a detailed breakdown of physician billing numbers, group numbers, and specialty codes, their importance in the billing process is also made clear.

    Medical Billing

    Health Information Management
    This course explores the principles of health records management. The composition of a client chart is reviewed as well as the phases of the health record life cycle. The student is exposed to various filing systems and equipment choices to provide for optimal record-management procedures. Computerized record keeping is explained and encouraged. The role of confidentiality, security, and privacy is strongly reinforced and the legislation governing disposal of health records is reviewed.

    Hospital Setting
    This course introduces the student to various types of health-care facilities, with primary focus on the hospital setting. The complex administrative role of the clinical secretary is reviewed. The structure of hospital management is explained. Various departments
    within the hospital are outlined. The responsibility of the varied health professionals in the hospital setting is listed.

    Hospital Documents and Procedures
    This course discusses the billing process. Students will become familiar with the four methods of claim submission and will understand the stages of the billing cycle. The important role assumed by the administrative health professional in the claim submission process is clearly outlined and reinforced. The information that must be contained in a claim is reviewed and itemized. Types of claims including, health care plan, reciprocal medical billing, and workers’ compensation is explained. Explanation of ministry feedback methods such as file rejects and claims-error reports enables the student to know how to handle billing problems. The rationalization of third party and uninsured service billing is also explored.

    Medical Order Entry
    This course identifies for the students the tools required to transcribe medical orders. Emphasis is placed on the importance of accuracy and the need to seek assistance when in doubt. The standard and individualized presentation of a physician’s order sheet is described. This course provides a step-by-step process to follow when transcribing orders. The special handling of medication orders is explained in explicit detail considering the clinical secretary’s role.

  • Fees & Expenses


    Tuition fees listed are in effect for the 2015-2016 academic year.

    • Application Fee: $100.00
    • Textbooks: $975.00
    • Postal Fee: $49.00
    • Tuition Fee: $3,825.00

    Total Tuition & Fees: $4,949.00