Information Technology & Computer Systems Technician

  • Program Title: Information Technology & Computer Systems Technician
    Credential: Diploma
    Delivery: Online
    Program Length: 3 Semesters (One year)
    Program Availability: Full time or Part time
    Offered: This program is available starting every Monday.

    Program Description


    If you are getting ready for a career as an entry-level information technology (IT) professional or personal computer (PC) service technician, this course is the first step in your preparation. The course will build on your existing user-level knowledge and experience with personal computer software and hardware to present fundamental skills and concepts that you will use on the job.

    In this course, you will acquire the essential skills and information you will need to install, upgrade, repair, configure, troubleshoot, optimize, and perform preventative maintenance of basic personal computer hardware and operating systems.

    Students have fifty-two (52) weeks to complete their program requirements, starting from the date of their first course.

    Learning Outcomes


    • Analyze and resolve information technology problems through the application of systematic approaches and diagnostic tools.
    • Support the implementation and administration of computer systems.
    • Support the implementation and administration of networking solutions.
    • Install, configure, troubleshoot, maintain, and upgrade components of computer systems.
    • Install, configure, troubleshoot, maintain, and upgrade components of networks.
    • Use a variety of scripting tools and languages to automate routine tasks.
    • Follow, monitor, and document data storage procedures designed to ensure the integrity of information.
    • Apply knowledge of security issues to the implementation of information technology solutions.
    • Provide efficient and effective technical support to clients in a manner that promotes safe computing practices and reduces the risk of the issue recurring.
    • Conform to workplace expectations found in information technology (IT) environments.
    • Contribute to the successful completion of the project applying the project management principles in use.

    Your Career


    Graduates of our Information Technology & Computer Systems Technician Program have honed their abilities, acquiring the expertise to support the use of computers and networks in many facets of our daily lives. As such, graduates are able to work individually or as part of a team to implement and maintain information technology solutions that correspond to the day-today requirements of individuals and organizations. From repairing desktop computers to maintaining network components, graduates work in a broad range of employment settings in a variety of sectors in both large and small organizations.

  • Admission Requirements


    College Eligibility

    • Ontario Secondary School Diploma (OSSD) or equivalent; OR
    • Academic and Career Entrance (ACE) Certificate; OR
    • General Educational Development (GED); OR
    • Mature Student status (19 years of age or older and without a high school diploma at the start of the program).

    Call the Admissions Office at 1 (800) 267-2577 for more details. Academic prerequisites for this program may be obtained free of charge through Academic Upgrading.

    Application Process
    Program intake – Apply to this program by visiting our Registration page. If you are entering into this program as a mature student please attach your resume when submitting your registration information online.

  • Courses


    2015/2016 Academic Year

    Semester 1
    Study Skills Strategies
    Customer Interactions
    Communication Skills
    Conflict, Stress, and Time Management
    Applied Mathmetics for Information Technology
    Programming Fundamentals
    TCP/IP Internet Services

    Semester 2
    Fundamentals of UNIX
    Wide-Area Network Technologies
    Microsoft Server Administration I
    Network Infrastructure
    Wireless Networking
    Microsoft Server Administration II
    Security Essentials and Practices

    Semester 3
    Web Server Administration
    Introduction To Networking
    UNIX Administration I
    PC Troubleshooting and Repair
    Computer Hardware Fundamentals
    Database Essentials

    Every attempt is made to ensure the accuracy of information provided on our website. The College reserves the right to modify any course, program, curriculum, fee, timetable, or campus location at any time.

  • Course Descriptions


    Semester 1
    Study Skills Strategies
    This course will enable students to assess their current study skills and plan for improvement. Students will practice time-management techniques for successful studying. Students will learn to develop powerful reading skills and practice memory techniques to enhance ability to learn and improve test performance. This course will also help students to develop specific study skills for mathematics and related subjects and implement an action plan to improve them.

    Customer Interactions
    This course is intended to show the proper procedures and processes needed to provide effective customer service: how to properly support a customer, how to overcome communication problems, and how to use active listening. This course helps to prepare learners to work in a customer support center or help desk environment.

    Communication Skills
    This course explains how to adapt to the different communication types and identifies the common emotions that customers experience when contacting the support center. It also explains how to adapt your writing skills to communicate through e-mail and to document incidents. This course helps to prepare learners to work in a customer support center or help desk environment.

    Conflict, Stress, and Time Management
    This course is intended to show the proper methods needed to resolve conflicts, manage time, and manage stress. It also highlights the importance of a positive approach and attitude in bringing customer interactions to a satisfactory conclusion. This course helps to prepare learners to work in a customer support center or help desk environment.

    Applied Mathmetics for Information Technology
    This course is an introductory math course for computer students that covers the following: Binary, Octal, Decimal and Hexadecimal Number Systems, Boolean Algebra including Truth Tables and Boolean Laws, Computer Arithmetic, Graphing, and Basic Algebra and Mathematics Review.

    Programming Fundamentals
    This course is designed to introduce and explore fundamental software programming concepts and problem solving processes. You will learn how to design, construct and test general software programs using structural programming techniques. Emphasis is on establishing a solid understanding of current programming practices and methodologies as they relate to computer, server and network automation.

    TCP/IP Internet Services
    Establish a solid foundation of theory and hands on skills required to administer a TCP/IP network.

    Semester 2
    UNIX Fundamentals
    This course will enable students to establish a solid foundation with a Unix operating system. Students will learn to construct and execute well formed Unix commands, install end-user applications and, customize the user environment. Students will also learn to work with Unix directories and files and create and troubleshoot shell scripts.

    Network Technologies
    This course provides students with the base knowledge needed to work on the infrastructure of an enterprise level network. Coverage of the functions and features of widely used network hardware components will enable students to choose which are the most appropriate devices for a given network scenario. Network design concepts in this course focus on both LANs and WANs. Students will learn the concepts of optimizing, managing and troubleshooting networks, with both software and hardware tools.

    Microsoft Server Administration I
    This course will enable students to manage user and computer accounts in an active directory environment, manually and via group policies. Students will learn to design file system access controls and perform various administrative tasks.

    Web Design and Development Fundamentals
    This course will integrate core programming and database skills with Internet architecture basics, so that you can create websites that display dynamic content, retrieve and manipulate form data, connect to and maintain a relational database, and personalize web content.

    Microsoft Server Administration II
    This course expands the administration skill set developed in Microsoft Server Administration I. Students will be introduced to tools that can simplify and speed up the completion of various administrative tasks.

    IT Security Fundamentals
    In this course students are introduced to the goals of computer security, threats to security and security counter measures. Several operating systems and software tools are examined for their security features. Use of Firewalls, sniffers, Intrusion Detection/Protection Services, security, and vulnerability analysis tools and other methods of protection are explored.

    Semester 3
    Web Server Administration
    This course examines administration of business class web service environments including server software and user applications. Students will explore administrative tasks performed including the installation and verification of software components, configuration of server and user environments, back and recovery routines, and the securing of sensitive content.

    Introduction To Networking
    In this course students are introduced to the computer networking field. The features and functions of microcomputer and network hardware components and devices will be covered. The majority of the lecture classes focus on the basic principles, concept sand terminology related to local area networks and wide are networks. The labs will provide students with hands-on experience with Windows and UNIX operating systems and network administration.

    UNIX Administration I
    Focus is placed on the administration of a Unix workstation, and the administrative requirements, and capabilities of Unix in a multi-user, multi-computer and networked environment. Students learn how to perform and use basic administrative tasks and tools; user and workstation account creation and management; installation and customization of a Unix operating system; management and troubleshooting of the boot process; and finally, process and services management.

    PC Troubleshooting and Repair
    This course will prepare you to understand operating system components, troubleshoot, customize and optimize current Windows and Linux operating systems. Topics include command-line, batch files, installing, supporting, maintaining and troubleshooting operating systems.

    Computer Hardware Fundamentals
    Emphasis is placed on problem analysis methodology and techniques for finding, identifying, and correcting hardware, operating systems and software problems. Course content emphasizes symptoms, faults and solutions to problems found in PC-based desktop, server and laptop systems. Practical experience is gained by using common industry troubleshooting tools and utility software to resolve common problems. Labs are designed to test students troubleshooting skills using a series of computer systems with preset problems.

    Database Essentials
    This course will provide in depth instruction on relational database design strategies as well as fundamental Structured Query Language (SQL) syntax. By the end of the course stuents will be able to design, create, and maintain a relational database.

  • Fees & Expenses


    Tuition fees listed are in effect for the 2015-2016 academic year.

    • Application Fee: $100.00
    • Textbooks: $975.00
    • Postal Fee: $49.00
    • Tuition Fee: $3,825.00

    Total Tuition & Fees: $4,949.00 per academic year.