Housing Management

  • Program TitleHousing Management
    Credential: Diploma
    Delivery: Online
    Program Length: 3 Semesters (One year)
    Program Availability: Full time or Part time
    Offered: This program is available starting every Monday.

    Program Description


    This Diploma Program will train housing managers so they can do their work more efficiently and effectively. It will enable First Nations housing managers to assist communities to benefit from affordable, healthy, high quality, and well-maintained housing. The program provides learners with the opportunity to develop management skills through a combination of theory and practical application. The interactive approach to learning new skills encourages participants to test new ideas, fine tune relevant skills and share experiences and expertise with other housing managers in a supportive learning environment. The program is intended to provide training to housing managers who work with on-reserve housing programs, or those who may do this work in the future. It will also benefit others involved in First Nations governance or administration.

    Students have a total of fifty-two (52) weeks to complete their program requirements, starting from the date of their first course.

    Learning Outcomes


    The key objectives of the program are to provide First Nations on-reserve housing managers with:

    • Practical knowledge and skills to manage housing programs, projects and activities.
    • An introduction to general, transferable management concepts and theory.
    • A culturally relevant learning experience.
    • Practical skills and knowledge required for housing management, including:
      • maintenance management,
      • financial planning, management and accountability,
      • supervision,
      • contracts and tenders,
      • planning and performance management,
      • policy and procedure,
      • effective communication skills and tenant relations,
      • administrative functions, and

    Your Career


    A First Nations Housing Manager may be expected to carry out and/or oversee a wide variety of housing related tasks. A Housing Manager may be a planner, a technician, an administrator, a supervisor, a communicator, a financial officer all rolled into one position. The Housing Manager may require a skill set in all these areas.

    As a First Nations Housing Manager carries out these roles they may find themselves performing some or all of the following tasks:

    Planning

    • development of housing community plan
    • preparation of housing policies
    • developing short and longer term maintenance plans
    • capital replacement planning

    Technical and/or housing knowledge

    • ensuring construction and renovation meet appropriate standards
    • overseeing new construction and renovation
    • preparation of applications for various housing programs
    • using technical reports for decision making purposes.
    • developing proposals
    • request for bids/tender call
    • annual housing inspections

    Financial

    • preparing budgets & forecasts
    • monitoring budget take-up
    • using financial reports for decision making purposes

    Organization/administrative

    • designing department & developing job descriptions
    • preparing reports
    • overseeing proper record keeping
    • organizing/preparing for meetings
    • housing committee member/chair
    • maintaining a housing inventory

    Interpersonal/communication

    • managing housing personnel
    • managing tenant relations
    • preparing written communications
    • making presentations
    • facilitating community meetings
    • staff evaluations

  • Requirements


    College Eligibility

    • Ontario Secondary School Diploma (OSSD) or equivalent; OR
    • Academic and Career Entrance (ACE) Certificate; OR
    • General Educational Development (GED); OR
    • Mature Student status (19 years of age or older and without a high school diploma at the start of the program).

    Call the Admissions Office at 1 (800) 267-2577 for more details. Academic prerequisites for this program may be obtained free of charge through Academic Upgrading.

    Application Process
    Program intake – Apply to this program by visiting our Registration page. If you are entering into this program as a mature student please attach your resume when submitting your registration information online.

  • Courses


    Semester 1
    Introduction to First Nations Housing Policy
    Housing Administration 1
    Housing Administration 2
    Financial Management for First Nations Housing Managers
    Strategic Management & Accountability for First Nations
    Maintenance Procedures and Responsibilities

    Semester 2
    Human Resources Management
    Interpersonal Communications
    Management Basics
    Management: Planning
    Management: Organizing
    Management: Leading and Controlling
    Home Inspection Certificate Course

    Semester 3
    Proposal Writing
    Conflict Resolution
    Project Management Fundamentals
    Meeting Management
    Advertising and Marketing Communications

    Every attempt is made to ensure the accuracy of information provided on our website. The College reserves the right to modify any course, program, curriculum, fee, timetable, or campus location at any time.

    Register for this course.

  • Course Descriptions


    Semester 1
    Introduction to First Nations Housing Policy
    This course provides an introduction to the role of housing manager and overview of key elements of the job: prelimary planning, developing effective strategies, and policy implementation. The course provides key elements of a good housing policy, explains why they are necessary, and suggests steps for drafting a document that will include regulations and guidelines for the planning, delivery and management of a housing program in a manner that protects the community, administration and the First Nation as a governing body.

    Housing Administration I
    This course provides an overview of the elements of First Nations housing administration. Topics include: administrative policy and procedures, personnel and performance management, land tenure, portfolio maintenance, reporting, and policy enforcement.

    Housing Administration II
    This course introduces the basic administrative responsibilities expected of a housing manager, including procurement and contracting, estimations and costing, construction management, contract administration, application assessment criteria, rental agreements, and home and property insurance.

    Financial Management for First Nations Housing Managers
    This course provides an introduction to financial management for the housing manager. Topics include: basics components of financial management for the housing manager, responsibilities of First Nations finance managers, and financial records and reports.

    Strategic Management & Accountability for First Nations
    This course will provide an overview to those in First Nations leadership positions about strategic management and accountability, and highlight some practices that will assist in improving the quality of First Nations’ activities in planning and accountability. Information is presented in five sections. The first provides an introduction and addresses the current situation. The next looks at accountability and related issues. This is followed by information on strategic management. A section of examples and best practices are presented to allow the reader to measure against and consider potential improvements. The last section includes sources of information to provide additional knowledge for those wishing to examine topics further.

    Maintenance Procedures and Responsibilities
    This course provides an overview of the maintenance procedures and responsibilities of both the housing manager and the tenant.

    Semester 2
    Human Resources Management
    This course provides an introduction to human resources management for the housing manager. Topic include providing regulations in the areas of recruitment, employee performance management, benefits, pension, policy development, occupational health and safety, training and compliance issues.

    Interpersonal Communications
    This course introduces concepts and theories of interpersonal communication. Topics include: process and functions of communication, relationship development, communication strategies, interpersonal language skills, listening and response skills and managing conflict.

    Management Basics
    This course introduces students will learn the four primary functions of management and the roles that correspond to each function. This course also introduces students to the two contrasting viewpoints on defining “effective” management: Mainstream and Multistream. The role of the manager and the skills and techniques required to achieve organizational outcomes through the management of people, money and time are also examined.

    Management: Planning
    This course outlines the four steps of the planning process: setting a mission/vision, setting strategic goals/plans, setting operational goals/plans, and implementation.

    Management: Organizing
    Students will learn the process of organization design, including organization structure and organizational type. Topics also include: human resources management and organizational change.

    Management: Leading and Controlling
    The course discusses motivation and addresses why different people are motivated by different things and how best to structure jobs and tasks that motivate people to accomplish important organizational goals. Students will learn the traits and behaviors of effective leaders. Students will explore the process of group/team development from Mainstream and Multistream perspectives. This course also addresses reasons for communicating in organizations and how Mainstream and Multistream managers view and enact the communication process. This course also addresses the control process and shows the value of this managerial function.

    Home Inspection Certificate Course
    Each of the 10 courses includes:

    • Richly illustrated textbooks and instructional material
    • 30 hours of webinars and interactive tutoring from live instructors provide an opportunity to ask questions and interact with experts in the field
    • Online case studies and interactive exercises designed to bring the subject matter to life and get you involved
    • Interactive online quizzes that help you track your progress
    • Practical field exercises that allow you to apply your knowledge
    • Inspection procedures that serve as your roadmap going forward
    • Instructors that are available by phone or email for help when you need it

    This is not an introductory or overview program. It is a thorough and complete education in all areas of the home inspection field. When you graduate, you will have the knowledge you need and the confidence to show you can be among the best! Read the full Home Inspection Course Outline.

    Semester 3
    Proposal Writing
    This course will introduce students to the proposal writing process, from understanding why they are writing a proposal; to gathering information; to writing and proofreading; to creating the final, professional product.

    Conflict Resolution
    This course will define the terms conflict and conflict resolution, and introduce students to the phases of the conflict resolution process. The course will identify the main styles of conflict resolution and outline basic anger and stress management techniques.

    Project Management Fundamentals
    The course gives students a comprehensive foundation in project management and organizational management that applies to not-for-profit, for-profit and government organizations of all sizes. Students will learn how to identify clear project objectives, build detailed project requirements, develop and monitor performance measures, create valuable project management plans, work well with diverse team members and project stakeholders and manage project constraints including scope, quality, cost and time.

    Meeting Management
    This course a introduces students to techniques used to effectively manage and facilitate productive meetings.

    Advertising and Marketing Communications
    This course addresses the theoretical and practical aspects of modern marketing communications. Graduates will be able to perform advertising/communications functions using a variety of media techniques. Topics covered include marketing with social media, basic internet marketing, marketing for small businesses, basic internet marketing, marketing with social media, telemarketing: using the telephone as a sales tool, project management and public speaking.

  • Fees & Expenses


    Tuition fees listed are in effect for the 2017-2018 academic year.

    • Application Fee: $100.00
    • Textbooks: $975.00
    • Postal Fee: $49.00
    • Tuition Fee: $3,825.00

    Total Tuition & Fees: $4,949.00