Health Services Management

  • Program TitleHealth Services Management
    Delivery: Online
    Credential: Diploma
    Program Length: 3 Semesters (One year)
    Program Availability: Full time or Part time
    Credential: Diploma
    Offered: This program is available starting every Monday.

    Program Description


    If you are an experienced health care professional and would like to pursue a management position, or if you are already in management and would like to expand your skills and knowledge, the health care management certificates can help you to further your career.

    Students will learn practical management skills and gain knowledge in areas such as health care law, health information systems, budget and financial planning, human resources, labour relations, change management, and more. This program enables individuals to contribute to the advancement of First Nations health management and provides opportunities to achieve their peak professional growth.

    Students have fifty-two (52) weeks to complete their program requirements, starting from the date of their first course.

    Learning Outcomes


    As a result of completing this program, graduates should be able to:

    1. Provide leadership for all areas of health services organization.
    2. Execute effective verbal and written communication strategies in management.
    3. Demonstrate an understanding of communication processes and techniques.
    4. Demonstrate knowledge of administrative principles and theory in public and private sectors.
    5. Demonstrate an understanding of the financial and managerial concepts of non-profit organizations.
    6. Convey a broad overview of the health-care field and health issues and explore the nature and causes of major health-care problems.
    7. Be responsive to the needs of the consumer and promote and influence positive relations with all stakeholders.
    8. Effectively manage and allocate human, financial and information resources.
    9. Effectively assess and analyze problem-solving solutions.
    10. Assess, plan, implement, monitor and evaluate organizational objectives.
    11. Provide direction and guidance in setting professional, legal and ethical standards that have an impact on the organization.
    12. Manage and supervise human resources divisions within organizations.
    13. Develop strategies to work with government agencies.
    14. Be an effective communicator for grievance handling and negotiations.
    15. Demonstrate an understanding of the Canadian legal framework and the organization and delivery of health-care in Canada.
    16. Demonstrate an advanced knowledge of health-care economic principles and an understanding of how to apply these in the health-care decision-making process.

    Your Career


    • Plans, organizes, directs and controls the delivery of services offered by health professionals and social services programs to ensure; optimal use of resources, elimination of duplication, the availability and provision of quality services to the community and members.
    • Stays in close contact with members, families and the community to better appreciate their needs and assess the quality of services provided by the First Nation and Government programs.
    • Keeps current on the availability of programs and funds that may be of interest to the First Nation and its members.

  • Admission Requirements


    College Eligibility

    • Ontario Secondary School Diploma (OSSD) or equivalent; OR
    • Academic and Career Entrance (ACE) Certificate; OR
    • General Educational Development (GED); OR
    • Mature Student status (19 years of age or older and without a high school diploma at the start of the program).

    Call the Admissions Office at 1 (800) 267-2577 for more details. Academic prerequisites for this program may be obtained free of charge through Academic Upgrading.

    Application Process
    Program intake – Apply to this program by visiting our Registration page. If you are entering into this program as a mature student please attach your resume when submitting your registration information online.

  • Courses


    Semester 1
    Study Skills Strategies
    Management Basics
    Business Planning
    Organizational Behaviour
    Business Leadership
    Fundamentals of Management Control
    Budgets and Managing Money

    Semester 2
    Fundamentals of Health Care Administration
    Types of Facilities and Services
    Financing the Provision of Care
    Quality of Care
    Workplace Safety
    Health Care Technology
    Compliance Planning

    Semester 3
    Strategic Planning
    Risk Management
    Crisis Management
    Performance Improvement
    Audits and Inspections
    Legal and Ethical Responsibilities
    Team Building and Leadership

    Every attempt is made to ensure the accuracy of information provided on our website. The College reserves the right to modify any course, program, curriculum, fee, timetable, or campus location at any time.

    Register for this course.

  • Course Desciptions


    Semester 1

    Study Skills Strategies
    This course will enable students to assess their current study skills and plan for improvement. Students will practice time-management techniques for successful studying. Students will learn to develop powerful reading skills and practice memory techniques to enhance ability to learn and improve test performance. This course will also help students to develop specific study skills for mathematics and related subjects and implement an action plan to improve them.

    Management Basics
    In this course students will learn the four primary functions of management and the roles that correspond to each function. This course also introduces students to the two contrasting viewpoints on defining “effective” management: Mainstream and Multistream. The role of the manager and the skills and techniques required to achieve organizational outcomes through the management of people, money and time are also examined. This course also provides students with the managerial concepts and ownership principles required for a successful career in the management or ownership of a small- to medium-sized enterprise.

    Business Planning
    Students will examine steps of the busines planning process: setting a mission/vision, setting strategic goals/plans, setting operational goals/plans, and implementation.

    Organizational Management
    This course explores organizational design and explains why some organizations organize the work that is to be done. Just like people, different organizations organize their activities in very different ways to accomplish their goals. Managers must carefully engage in organization design to ensure that they create an organizational type that fits the structure and the environment, strategy, and technology of the organization. Students will learn the process of organization design, including organization structure and organizational type. Topics also include: human resources management and organizational change.

    Business Leadership
    This course examines motivation and addresses why different people are motivated by different things and how best to structure jobs and tasks that motivate people to accomplish important organizational goals. Students will learn the traits and behaviors of effective leaders. Students will explore the process of group/team development from Mainstream and Multistream perspectives. This course also addresses reasons for communicating in organizations and how Mainstream and Multistream managers view and enact the communication process.

    Fundamentals of Management Control
    Control is the final function of management and includes designing and implementing systems to ensure that actions of organizational members are consistent with organizational goals, standards, and values. Controls can be strong and visible, such as are needed in a maximum security prison, or they can be more relaxed and invisible, such as are needed in a group of volunteers working at the local food bank. This course addresses the control process and shows the value of this fourth and final managerial function.

    Budgets and Managing Money
    This course will teach students how to make informed and intelligent financial decisions. Rather than being omitted from the process, managers absent a background in finance can fully participate in budgeting decisions and exercises, once they have completed this training course. This two day courseware includes basic financial terminology, budget preparation techniques, and tools like ratio analysis, and decision making skills.

    Semester 2
    Fundamentals of Health Care Administration
    Students will acquire the ability to effectively apply administration knowledge, skills and resources to manage programs and services in Aboriginal communities.

    Types of Facilities and Services
    In this course you will explore the history of the Canadian health care delivery system, its funding model, the principles of Medicare, and applicable legislation. You will examine the determinants of health, drivers of change, and the roles and responsibilities of the various professions and service delivery systems.

    Financing the Provision of Care
    In this course students will be introduced to the major concepts involved in health services finance. You will explore the structure of health care funding, the principles of budgeting, monitoring, variance analysis and financial benchmarking.

    Quality of Care
    This course addresses the theory and application of quality performance within health care services. You will explore how performance and total quality management are embedded into business management and operational planning. Emphasis is placed on establishing and maintaining organizational quality improvement strategies.

    Workplace Safety
    This course provides students with an understanding of occupational health and safety regulations within the health care environment.

    Health Care Technology
    Students learn to assess appropriate use of information technology systems for the effective administration of health care in Aboriginal communities.

    Compliance Planning
    Students learn to analyze current policies, legislation and programs with a view to the government and traditional and legal environment of health and community administration. Students also learn how to assess and apply research to improve health and community administration.

    Semester 3
    Strategic Planning
    Strategic planning focuses on the concept of strategy formulation and implementation by exploring the functions and nature of general management. The course serves as an opportunity to develop skills for strategic thinking and analysis, leadership, communication, teamwork, and cross-functional integration. Students learn about corporate and business planning as well as the implementation of organizational change through structures, systems, and people.

    Risk Management
    Students will learn how to assess, identify, communicate, and control the exposure of risk. This course enables students to better create and implement structured risk management programs within an organization.

    Crisis Management
    The objective of the course is to provide an understanding of the crisis management framework for an organization. The course is targeted to improve participants’ knowledge of the latest in risk assessments, contingency planning and to prepare the crisis management team for the difficult tasks they will face during and after a crisis.

    Performance Management
    This course addresses the theory and application of quality performance within health care services. You will explore how performance and total quality management are embedded into business management and operational planning. Emphasis is placed on establishing and maintaining organizational quality improvement strategies.

    Audits and Inspections
    This course addresses the theory and application of quality performance within health care services. You will explore how performance and total quality management are embedded into business management and operational planning. Emphasis is placed on establishing and maintaining organizational quality improvement strategies.

    Legal and Ethical Responsibilities
    This course will explore current legal issues and ethical responsibilities affecting the future direction, sustainability, and enhancement of the health service delivery system.

    Team Building and Leadership
    Students will examine organizational behaviour and focus on effective leadership and management skills, including coaching and cross-functional team building. Students will develop strategies for dealing with uncertainty around a program, managing competing interests, and building and motivating high performance teams.

  • Fees & Expenses


    • Application Fee: $100.00
    • Textbooks: $975.00
    • Postal Fee: $49.00
    • Tuition Fee: $3,825.00

    Total Tuition & Fees: $4,949.00