Community Service Worker Diploma Program

  • Program Title: Community Service Worker
    Credential: Diploma
    Delivery: Online
    Program Length: 4 Semesters (2 years)
    Program Availability: Full-time or Part-time
    Offered: This program is available starting every Monday.

    Program Description


    The NETC’s four (4) Semester Community Service Worker (CSW) diploma program gives you the knowledge, practical skills and confidence needed to create, implement and oversee a variety of social and community-based programs. You will develop skills in client assessment, proper referral procedure, monitoring clients’ treatments and evaluating treatment effectiveness to help change people’s lives for the better. Students in the Community Service Worker Program will take part in three practicum sessions to apply their learning incorporating 1000 hours of theory and practical activities and 336 hours of practicum for a total of 1336 hours.

    Upon completion students are awarded the Community Service Worker Diploma.

    Learning Outcomes


    The graduate has reliably demonstrated the ability to:

    1. Demonstrate working with older adults to assist them in setting goals that promote optimal functioning, well-being and quality of life.
    2. Illustrate the process of aging, and relevant conditions of life impact on the needs of older adults.
    3. Employ the steps in the assessment process to determine physical, intellectual, and emotional capabilities, and environmental and social settings of an older adult.
    4. Prepare the assessment findings related to individual health, wellbeing, behavior and functioning to determine the impact of the process of aging.
    5. Illustrate the processes of normal and abnormal cognitive aging, including the review of dementias of different origins.
    6. Demonstrate developing a comprehensive profile and validated program plan, through involvement with the older adult and their family and caregivers, and other team and support network members.
    7. Practice self-care skills and life-enrichment activities of the older adult, in accordance with relevant assessment data and desired outcomes, taking into account the goals and wishes of the individual.
    8. Employ the strategies to facilitate group work.
    9. Employ strategies to plan, implement and evaluate services and programs in response to identified needs and goals of older adults.
    10. Use the steps to collect analyze and synthesize feedback from individuals, care givers, and care providers through observation, assessment, research, and consultation.
    11. Employ the methods and strategies to participate in the implementation of community and organizational needs assessments.
    12. Demonstrate advocating for the rights of the older adult to self-determination and informed consent.
    13. Use relevant legislation and structure of healthcare, and social service systems in Ontario and Canada that influence the provision of programs and services to older adults.
    14. Illustrate the referral process that enable older adults to participate in programs and services and to access networks and community resources which meet their individual needs and goals.
    15. Demonstrate developing and coordinating programs and services that are responsive to the needs and interests of older adults, and enhance the quality of their lives.
    16. Demonstrate functioning effectively as a member of a multi-disciplinary team and provision of relevant services and programs for older adults.
    17. Employ the roles, responsibilities, and scope of practice of multi-disciplinary team members.
    18. Demonstrate participating effectively as a team member through group interaction, leadership, and team building activities.
    19. Demonstrate assisting team members in the development of proposals for new services and programs for older adults.
    20. Use the resources, programs and services that help individuals, families, and agencies to assist older adults.
    21. Employ strategies to work effectively with volunteers and team members in the delivery of programs and services.
    22. Use case-management practices that use a holistic strengths-based approach.
    23. Apply policies and procedures that ensure the provision of effective programs and services for older adults.
    24. Demonstrate recording information accurately and communicating effectively in oral, written and electronic format in adherence to privacy and freedom of information.
    25. Prepare paper and computer-based records that are current, timely, factual, concise, organized, and secure.
    26. Prepare and deliver effective written and oral presentations and reports, documenting information accurately.
    27. Demonstrate discussing the information contained in records, with the individual or their representatives, based on permission granted, and following privacy legislation.
    28. Use effective communication techniques and technologies to facilitate interaction with diverse populations.
    29. Apply the guidelines that ensure the confidentiality of all records and other information in adherence to privacy and freedom of information legislation.
    30. Practice the steps to establish and maintain helping relationships which adhere too professional, legal and ethical standards.
    31. Apply the legislative framework governing social service work and take into account the implications for professional responsibility and accountability.
    32. Demonstrate working relationships that adhere to professional standards, codes of ethics, relevant legislation, and agency guidelines.
    33. Demonstrate using an individual’s strengths and right to self-determination when engaging in processes of collaboration, consultation, and advocacy.
    34. Apply clear and appropriate boundaries between personal and professional relationships, in accordance with professional, legal, and ethical standards of practice.
    35. Apply relevant legislation, and agency policies and procedures, related to the implementation of services and programs for older adults.
    36. Demonstrate the privacy of individuals and confidentiality of information, in accordance with professional, legal, and ethical standards of practice, and organizational requirements.
    37. Demonstrate promoting accessible and responsive programs and services within diverse needs and experiences of individuals, groups, families and communities.
    38. Interpret the differences in culture, race, country of origin, language, religion, abilities, cognitive status, sexual orientation, and gender that may have upon the values, needs, preferences, and lifestyle of older adults.
    39. Illustrate the diverse ethno-cultural influences on Canadian society, individuals, groups, and communities through ongoing learning.
    40. Demonstrate managing the issues relevant to the aging population when working in diverse and multicultural society.
    41. Use current demographic data and future trends to assist in the development of guidelines, and response strategies, to meet diverse needs of older individuals in a global society.
    42. Interpret one’s own personal biases and the impact of these biases on the helping role.
    43. Demonstrate promoting self-care, improved job performance and enhanced work relationships.
    44. Apply ongoing formal and informal supervision as required.
    45. Apply constructive feedback relating to one’s own performance from peers, supervisors, and other professionals as appropriate.
    46. Demonstrate self-care techniques, and secure appropriate support and resources as required, in order to maximize job performance.
    47. Employ resources and strategies to promote growth in professional knowledge, skills, and attitudes, including processes for engaging in reflective practice and critical inquiry.
    48. Illustrate the impact and awareness of self in terms of values, beliefs, and experiences and determine how this impacts upon the development of professional relationships with individuals, colleagues, and supervisors.
    49. Apply the strategies that advocate for change and promote social and economic justice.
    50. Employ community work models that identify community needs, risks, and assets, and promote positive social change.
    51. Use action plans, funding proposals, and community capacity-building and assessment strategies to influence and promote positive social change.
    52. Demonstrate the steps that contribute to effective advocacy and change strategies that challenge systems and promote the rights of older adults.
    53. Demonstrate using relevant community resources to facilitate referrals and assist older adults in meeting their goals.
    54. Demonstrate advocacy and change efforts that promote social justice and positively impact upon the lives of older adults in their communities.
    55. Demonstrate advocating support of health and well-being of older adults.
    56. Apply the etiology and characteristics of mental health disorders and the cognitive impact of aging.
    57. Interpret the factors affecting the prevalence of mental health and cognitive impairments in older adults.
    58. Demonstrate observing, monitoring mental health information to assist with assessment and treatment planning.
    59. Employ the strategies that support the safety of older adults with cognitive impairments, self and others in compliance with regulations and standards of practice.
    60. Apply safe storage methods with procedures and disposal methods, medication safety in accordance with legislation and workplace policies and procedures.
    61. Demonstrate supporting a safe environment for older adults in accordance with legislation and workplace safety, Demonstrate advocating on behalf of older adults.

    Your Career


    As a graduate of NETC’s CSW program, you may find rewarding employment as an addictions support worker, group home support worker, community service worker or shelter support worker in a variety of main stream and Aboriginal community facilities and settings.

  • Admission Requirements


    College Eligibility

    • Ontario Secondary School Diploma (OSSD) or equivalent; OR
    • Academic and Career Entrance (ACE) Certificate; OR
    • General Educational Development (GED); OR
    • Mature Student status (19 years of age or older and without a high school diploma at the start of the program).
    • Current Immunization
    • Canadian Police Information Centre (CPIC) Vulnerable Sector Screening

    Call the Admissions Office at 1 (800) 267-2577 for more details. Academic prerequisites for this program may be obtained free of charge through Academic Upgrading.

    Application Process
    Program intake – Apply to this program by visiting our Registration page. If you are entering into this program as a mature student please attach your resume when submitting your registration information online.

  • Courses


    2017/2018 Academic Year

    Semester 1 
    Introduction to Community Service Worker
    Ethics & Professional in Clinical Practical for CSW
    Introduction to Sociology & Diversity Fundamentals
    Canadian Social Service System & Social Policy
    The Essentials of Abnormal Psychology / Pharmacology

    Semester 2
    Communications I (Interpersonal)
    Social Services – Family & Group Dynamics
    Basic Counseling & Interviewing Methods
    Field Placement 1: Preparation & Observation
    Community Mental Health Assessment & Crisis Intervention Skills

    Semester 3
    Community Mental Health Case Management
    Field Placement 2: Supervised Practicum and Seminar Debrief (Mental Health Setting)
    Gerontology Foundations & Life Span Development
    Communications II
    Mental Health & Cognitive Aging

    Semester 4
    Activation & Programming for Older Adults
    Group Methods Including Gerontology
    Contemporary Social Issues in Gerontology
    Community Service Worker Professional Development
    Field Placement 3: Supervised Practicum & Seminar Debrief (Gerontology Setting)

    Every attempt is made to ensure the accuracy of information provided on our website. The College reserves the right to modify any course, program, curriculum, fee, timetable, or campus location at any time.

    Register for this course.

  • Course Descriptions


    Semester 1
    Introduction to Community Services Worker (45 Hours)
    In this course students will be introduced to community service work and to the social work profession. It will explore the history of the profession as well as current trends. The course will also identify and examine current and emerging front line issues within various populations and “communities in need”. The course will focus on areas of community social work where community service graduates are employed and provide opportunities for students to hear directly from front line professionals.

    Ethics & Professional in Clinical Practical for CSW (45 Hours)
    In this course, students will be introduced to the professional, ethical and legal issues facing the Community Services Workers. A process for ethical decision-making will be explored and this process will be applied to a wide variety of complex professional dilemmas.

    Introduction to Sociology and Diversity Fundamentals (45 Hours)
    In this course students will learn that Sociology is the study of people and how they interact with each other and various social groups. Students will look at people’s lives, their relationship to society as a whole, and how people are affected by the society in which they live. Particular emphasis will be on the dynamics of Canadian society and Canadian social problems. Students will also develop a better understanding of the concerns and issues of culturally diverse clients and their communities.

    Canadian Social Service System and Social Policy (70 Hours)
    In this course students will learn concepts that are the basis for CSW knowledge, attitude and skills. Students explore health services in Ontario, values, beliefs, culture, relevant legislation, ethics, work environments, client-centered care, care plans, reporting and recording observations, scope of practice, delegation and restorative care. The focus is on understanding the ethical and legal role of the CSW in the health-care team with an overview of the Canadian social welfare system. An array of current social issues will be addressed with an emphasis on the impact of relevant social policy along with the he various roles of different professionals and the interplay of the social welfare and other related systems.

    The Essentials of Abnormal Psychology (Including Pharmacology) (70 Hours)
    In this course, students will be introduced to the field of mental health and the study of psychopathology. The course focuses upon the description, classification, evaluation and treatment of mental health disorders. In addition, students will study the use of a classification system and evaluate the concept of “abnormality”. Students will focus their additional learning on the topic of addictions including: science/biology of drug use; the difference between physical addition and psychological addiction; the psychology behind addiction.

    Semester 2
    Communication I – Interpersonal Communications (55 Hours)
    In this course, students study how to present ideas clearly, concisely and effectively. The course helps students perfect their oral skills so they can perform efficiently in both vocational and social situations. Human relations and interpersonal communications are stressed, and include a component on dealing with clients and professionals in the work setting. Interpersonal skills are emphasized including active listening, questioning, team building, conflict resolution, and learning styles. This course prepares students for field placements and clinical experiences while contributing to employability.

    Crisis Intervention Strategies (45 Hours)
    This course examines crisis intervention theory and its application. The material builds on the student’s general knowledge of counseling and related issues and focuses on concepts central to crisis work. By way of introduction, students learn to distinguish between long-term counseling and crisis intervention. Following this, crisis related assessment techniques and relevant intervention strategies are studied. Potentially violent situations common to Social Service agencies are explored and the concept of professional burnout as a crisis issue is covered in some detail. In conclusion, the course examines various dispositional crises, ranging from suicide to sexual assault.

    Basic Counselling and Interviewing Methods (65 Hours)
    In this course the student will be exposed to broad overview of counselling skills and theory that students can use to respond effectively and responsibly to client needs. Students will learn how to help clients make decisions about behavioral change. Additionally, this course will cover the importance of communication, how to understand and use the process of communication, and how to manage conflict. This course provides the students with an introduction to the basic theory and skills which are necessary for effective interviewing and counselling. A micro-skills approach to intentional counselling will be taken.

    Field Placement 1 Preparation & Observation (46 Hours)
    Practicum 1: This orientation will provide the student with the opportunity to observe CSW’s working in mental health and gerontology settings. It will allow students exposure to individuals working in these fields and increase awareness of the roles and responsibilities of a community services worker. Learning Lab: 30 hours (Field Placement Preparation & Debrief of Observations) Students will learn about the roles and responsibilities of community service workers, the various agencies and organizations in which they are employed, and the placement opportunities available that will help facilitate progression towards their professional goals and aspirations. Students will be introduced to placement search techniques, field placement learning objectives, roles of agency supervisors, and college advisors and also complete the necessary forms and paperwork required for field placement as well as participate in the selection process for field placement.”

    Community Mental Health Assessment & Crisis Intervention Skills (55 Hours)
    This course will allow students to acquire the practical knowledge and skills necessary to conduct mental health assessments. They will learn how to approach client assessments for different age groups. Explore relevant mental health legislation and diagnostic reference sources in order to provide a framework for the assessment process.

    Semester 3 
    Community Mental Health Case Management (55 Hours)
    In this course, student will build upon knowledge and skills gained in The Essentials of Abnormal Psychology and Community Mental Health Assessment and Crisis Intervention. In this course students will learn about the areas of psychiatric disability both as a primary diagnosis and as a secondary diagnosis in the cases of those with a physical disability. Students become familiar with characteristics of psychiatric disability and the general management of the more common disorders. The role of the assistant is examined, with particular emphasis on the client-centered rehabilitation approach. Students also have exposure to methods of service provision in mental health practice. The Mental Health System is described and related issues are explored, giving a broad perspective on mental health/illness.

    Field Placement: Supervised Practicum and Seminar Debrief (Mental Health Setting) (180 Hours)
    Practicum 2: This orientation in a mental health setting will provide the student with the opportunity to integrate Community Services Worker theory and techniques into practice with field placements. Students will interact with people with mental health issues, gain experience in working in the mental health services field and increase awareness of the roles and responsibilities of a community services worker in this area. It will focus on a meaningful interaction with people who have mental health issues and the development of strategies that will facilitate a good quality of life. The mental health environment will provide the student with an opportunity to observe and practice the competencies that are required in the role of a Community Support Worker.

    Gerontology Foundations & Life Span Development (50 Hours)
    This course will allow students to gain an overview of the normal aging processes including the physical, cognitive, sensory, communication and psychological needs of older adults. Common pathological problems along with specialized needs in aging are highlighted. Knowledge of community resources and understanding the role of the service provider in promoting health and wellbeing among older adults are discussed.

    Communication II: Strategies within a Multi-Disciplinary Team (55 Hours)
    In this course students will build on the skills and techniques learned in Interpersonal Communication Skills to develop communication skills necessary to function appropriately and professionally in the field as accurate recorders and as advocates. Students use available technology to research and prepare reports and presentations, both individually and collaboratively. The course will provide the opportunity for students to develop greater understanding of the dynamics of communication within the development of professional relationships. The course covers the theory and practice necessary for the planning and presentation of short, workplace-related reports, formal reports, and proposals.

    Mental Health and Cognitive Aging (45 Hours)
    In this course, will build on skills and knowledge gained in The Essentials of Abnormal Psychology as well as Gerontology Foundations and Life Span Development. In this course the student will explore the changing face of mental health care in Canada and the evolution of care for those who suffer with cognitive impairment. The student will learn about challenges experienced by individuals and their families who are coping with cognitive impairments such as delirium, dementia and delusions and selected mental health challenges such as depression, suicide ideation, bipolar disorder, anxiety, obsessive-compulsive-disorders, schizophrenia and substance abuse. The student will explore strategies for communicating with and caring for individuals with these health issues using different models of care to manage the challenging behaviors in a safe and respectful way. Additionally, the student will become familiar with individual and community resources available to support the families and caregivers of those coping with cognitive impairment and/or mental health issues.

    Semester 4
    Activation and Programming for Older Adults (65 Hours)
    This course will build upon foundations skills and knowledge gained in Gerontology Foundations & Life Span Development and Mental Health & Cognitive aging. In this course you will learn that maintaining an active lifestyle as we age is an essential component in enhancing our quality of life. With a goal of maintaining overall wellness, the importance of the role of activation professionals will continue to grow as the Canadian baby boomer population increases. In this course you will learn to apply a holistic activation approach in programming of care and services, which incorporates knowledge of the various physical, mental and social effects of the normal aging process, which is designed to maintain overall wellness.

    Group Methods including Gerontology (65 Hours)
    This course will build upon skills and knowledge gained in Social Services – Family and Group Dynamics, Interpersonal Communication, Basic Counselling and Interviewing Methods and Community Mental Health Case Management. In this course students will develop skills in the application of group work required for community service work practice. Students examine important aspects of group work, including organization of groups, group leadership, stages of group process, and group interventions. Students also learn how to develop a group program geared to the needs of their group participants. Student group simulation and participation in small groups provide opportunities to practice techniques and develop skills in facilitation.

    Contemporary Social Issues in Gerontology (60 Hours)
    This course will build upon skills and knowledge gained in Ethics & Professionals in Clinical Practice, Introduction to Sociology and Diversity Fundamentals, and Canadian Social Service System and Social Policy. In this course students explore selected current topics of interest and relevance to Community Service Worker – Gerontology professionals. Students will learn evidence-based strategies for working with older adults and their caregivers in a variety of settings. Topics will vary depending upon current trends in the field. Student learning is supported through lectures, in-class experiential exercises/simulations and videos. This course will also introduce students to the helping process. Students will understand the concepts, theories and research that exist around interpersonal dynamics. Listening skills, non-verbal communication, self-awareness and issues of confidentiality will be covered. Students will become aware of and gain practice in various types of helping and will appreciate the value of helping.

    Field Placement 3: Supervised Practicum & Seminar Debrief (Gerontology Setting) (180 Hours)
    Practicum 3: Long Term or Addictions Setting – 160 Hours – This orientation in a mental health setting will provide the student with the opportunity to integrate Community Services Worker theory and techniques into practice with field placements. Students will interact with people, gain experience in a Gerontology setting and increase awareness of the roles and responsibilities of a community services worker in this area. It will focus on a meaningful interaction with people in a long term care setting and the development of strategies that will facilitate a good quality of life. The long term care environment will provide the student with an opportunity to observe and practice the competencies that are required in the role of a Community Support Worker.

    Community Service Worker Professional Development (55 Hours)
    This course will support the student in understanding the importance of taking care of oneself in order to be the most effective care giver to others. Students will examine their own social, emotional, mental and physical health and wellness. The topics discussed will include stress management, nutrition exercise, personal physical care, addictions, mental and emotional stresses and social supports. Students will have an opportunity to develop a wellness plan in order to be optimally prepared to move forward in the helping professions.

  • Fees & Expenses


    Tuition fees listed are in effect for the 2017-2018 academic year.

    • Application Fee: $100.00
    • Textbooks: $975.00
    • Postal Fee: $49.00
    • Tuition Fee: $3,825.00

    Total Tuition & Fees: $4,949.00 per Academic Year.